Delivery Information and Returns Policy

Delivery Information and Returns Policy

Delivery Information
Items are dispatched Monday – Friday only (excluding UK/England bank holidays). Customers are able to enter an alternative delivery address to the billing address at the point of order. will only be charged once per order. The highest value will be applied to your purchase. We will deliver the products ordered to the address provided for delivery when the order was placed. If any of the details provided in the delivery address are incorrect or insufficient, we are not liable for any items which have not been received

Delivery addresses provided must be accurate and include a full postcode, in accordance with Royal Mail addressing regulations. If an order is delayed or lost in the post due to an incorrect or incomplete address/postcode being provided by the customer, an additional fee will occur for re-dispatch of the order (minimum of £5.00).

Extratime Gifts Ltd does everything possible to ensure your item arrives safely and within the quoted time - we guarantee to dispatch on time providing the customer provides the personalisation required to manufacture the ordered product.

Extratime Gifts Ltd cannot account for extenuating circumstances such as Industrial Action on the part of Royal Mail or other factors which would influence their delivery i.e. adverse weather conditions.

Non-Arrival of Goods
In the very unusual circumstances that an item does not arrive within the quoted timescale, we will ask you to help us locate the item by enquiring at your local Royal Mail sorting office, even if you have not received notification from your postman that they are holding items for you. We reserve the right to wait up to 7 working days from the date of dispatch before replacing an undelivered item. Please note, undelivered items will always be replaced rather than refunded, once the address has been confirmed as correct and the local sorting office has been contacted.

In the event that we re-dispatch your order and the original order is returned to us as ‘Undelivered’ or ‘Not called for’ by Royal Mail, Extratime Gifts Ltd reserves the right to charge an administrative fee of up to 100% of the order value.  If the product(s) you have ordered do not arrive within 28 days of placing the order Extratimegifts Ltd do not accept liability unless you have contacted us via email within this period.

Refunds, Returns & Exchanges
Due to the personalised nature of our products, we are not able to offer refunds or accept returns/exchanges on any personalised products, unless the item you receive is damaged or defective, or if there has been an error on our behalf.

We provide our customers with various opportunities to check and confirm all personalisation and inputted information - Please check your order on screen and the confirmation email carefully as we cannot refund products which have been spelt incorrectly.

The item(s) must be returned in the condition in which you received it within 30 days of delivery. Due to the individual nature of personalised goods, they cannot be re-sold, and we therefore do not accept returns if you have changed your mind.

Returns should be sent to:

Returns Department
Extratime Gifts Ltd
36 The Grange
Newton Aycliffe
DL5 4SZ

The customer is responsible for returning items to Extratime Gifts Ltd.

Extratimegifts Ltd cannot be held accountable for returned items which go missing during transit. We recommend customers use a Recorded / Signed for delivery service.

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